Oliver @ NO LABEL Studios

Top 5 Reasons Why Outsourcing Will End In Disaster

Outsourcing: a dream come true or a total disaster? Here are the top 5 things to think about before hiring outsourcing services.

outsourcing-graphic-reasons-why-outsourcing-can-end-in-disaster
outsourcing-graphic-reasons-why-outsourcing-can-end-in-disaster

1. Poor Communication

Poor communication covers a whole host of issues, such as language barriers, time zone differences and communication styles.

Language Barriers

language-textbooks-why-language-barriers-can-be-a-disaster-for-outsourcing-work
language-textbooks-why-language-barriers-can-be-a-disaster-for-outsourcing-work
One of the biggest problems in outsourcing: language and effective communication

Time Zones

time-zone-clocks-how-time-zones-affect-outsourcing
time-zone-clocks-how-time-zones-affect-outsourcing
Different time zones can affect the deadline of your outsourced project

Communication Style

angry-business-woman-communication-styles-outsourcing-disaster
angry-business-woman-communication-styles-outsourcing-disaster
What’s your communication style?
  • Intuitive communicators prefer to work with the big picture, rather than get bogged down with the details. They’re looking for the end result, and will quickly get impatient with people bringing up every component of a project.
  • Functional communicators like details, timelines and comprehensive plans. Expect to go through every step with a technical communicator, or they’ll write you off as vague and unprofessional.
  • Personal communicators value language and connection. They want to know what other people are thinking and feeling, as they believe the project will be done best if the people involved feel positive.
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2. Unresponsiveness (On Both Sides)

unresponsiveness-phone-off-hook
unresponsiveness-phone-off-hook
Unresponsiveness is one of the biggest reasons outsourced projects grind to a halt
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3. Making Assumptions

making-assumptions-when-outsourcing-work-to-firm
making-assumptions-when-outsourcing-work-to-firm
Do you make assumptions or cross boundaries without knowing it?

4. They Try To Charge Over The Agreed Quote

paid-invoice-graphic-outsourcing-invoice-charges-more-than-quote
paid-invoice-graphic-outsourcing-invoice-charges-more-than-quote

5. Micromanagement

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  • The freelancer isn’t allowed to make any decisions — all actions must go through the client, who’ll sign it off (or not).
  • The client complains constantly. If you’re always looking for mistakes, chances are, that’s all you’ll find. Incessant nit-picking is the quickest way to sap an employee’s motivation.
  • The client refuses to acknowledge any feedback, believing only their opinions are the ones that matter.
  • They lose sight of the big picture. If the client fixates on every tiny mistake, they may bin the entire project and ask the freelancer to start over.
  • Projects go on forever. Perfection comes at a price, and that price is monetary, time-consuming and emotionally exhausting.

Freelancers:

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  • Bombard micromanagers with updates and check-ins. The micromanager in question may get fed up of hearing from you and turn the intensity down somewhat.
  • Show that you understand your role. Most micromanagers do so because they think you won’t do the job the way they want. Show you know what’s expected to dispel any fears.
  • Establish your client’s expectations by asking them to put them in writing. Tell them you agree to each point and don’t keep it vague.

Clients

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  • Communicate your timelines. If the project is long enough to hit milestones, be clear when you expect them to be reached. Breaking down a project into chunks will reduce the risk that the outsource firm will run away with the work and move off-topic.
  • Don’t be too rigid with your path. A project can be completed well, even if it’s not exactly the way you’d do it. Excellent communication (but not too much!) will ensure everything stays on track.
  • Give positive feedback. Instead of focusing on all the mistakes, note what the outsourcing firm did well.
  • Recognise their value. You outsourced this work for a reason. Perhaps the freelancer has the skills you lack. Or you don’t have the time, so you picked professionals in that field for a reason. Suitable freelancers will be happy to show you feedback from satisfied clients. Take a look, then trust them.

Conclusion

Outsourcing requires trust on behalf of both the client and the freelancer or outsourcing firm.

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